AI Chatbots
Description
Apporix builds website chatbots for organisations that need to respond to visitor questions outside opening hours or during busy periods without treating chat as a dead end. The chatbot can answer questions, explain services, qualify leads, collect contact details and route next steps. It can hand complex, sensitive or unclear cases to the team with a conversation summary.
Answers are grounded in approved website pages, FAQs, knowledge-base content and documents such as PDF, Word and Excel files through retrieval-augmented generation (RAG), which retrieves relevant source content at the time of response. Where a response is not reliable, the chatbot can ask for more context, hand over to staff or avoid inventing an answer. It supports more than 40 languages, including Luxembourgish, with multilingual answers and handovers. Depending on approved workflows and systems, chat can create leads, issue email alerts, open tickets or trigger automations.
Deployment choices include cloud, European cloud hosting, private cloud or on-premise, with Luxembourg or EU data residency. Controls can include scoped permissions, human approval for sensitive actions, traceable action logs, data minimisation, zero retention and no-training options.
Product & Services category
EU commission
CC
