L-DIH Talks
Automating your customer journey end to end

4 December 2026 I 11:00 to 12:00

Register now

About L-DIH Talks 



The L-DIH Talks is a series of webinars designed to inspire future-oriented manufacturing companies eager to leverage emerging technologies to stay ahead of the curve. Held twice a month, the series provides essential insights, expert advice and connections to drive the digital transformation of the sector in Luxembourg and the Greater Region. 

Every missed enquiry, delayed follow-up or manual data re-entry costs your business time, revenue and customer trust. For many companies in Luxembourg, growth is held back not by demand, but by disconnected tools and repetitive tasks that slow the path from first contact to loyal customer.

This webinar shows how to automate the full customer journey: from lead capture and qualification, through onboarding and sales, to service and retention. It uses accessible and affordable tools. 

We will explore how thoughtful automation frees your team to focus on relationships rather than administrative tasks, while improving speed, consistency and data quality along the way.

Getting automation right is rarely about the technology alone: it is about choosing the right first steps for your business. This session gives you the tools to turn automation from an abstract goal into a clear roadmap to bring improvements to your organisation.

Why  attend?

✅ Reclaim time and reduce errors by replacing manual handovers and duplicate data entry with connected, automated workflows

✅ Convert more leads and retain more customers through faster responses, consistent follow-up and personalised communication at every stage

✅ Discover practical, low-cost tools you can put to work with your existing systems — no full overhaul required — plus L-DIH support to get started

What will you gain?

  • A clear map of your own customer journey
You'll be able to pinpoint exactly where enquiries stall, where follow-ups get missed and where manual data entry slows you down, so you know precisely where automation will pay off first.
  • A shortlist of ready-to-use, affordable tools
Connect to the systems you already have — with a practical sense of what each one does, what it costs and how quickly you can get it running.
  • A simple first-step action plan
Apply straight away, turning one repetitive task — such as lead follow-up or customer onboarding — into an automated workflow that saves time and delivers a more consistent customer experience.

Who should attend?

This webinar is designed for:

  • Business owners and managers of SMEs and startups who want to deliver a faster, more consistent experience to every customer, from first enquiry to loyal, returning customer
  • Sales, marketing and customer service leads who want smoother handovers and better conversion at every stage of the customer journey
  • Operations and IT managers responsible for connecting tools and improving process efficiency

Event Programme

The session will guide you through: 

  • Mapping your customer journey and identifying automation opportunities 
  • Practical, affordable tools that integrate with existing systems 
  • Building your first automated workflow 
  • Next steps and L-DIH support available

Secure your place for this free one-hour webinar and take the first step towards stronger, more confident automation practices.

Register Now
Register Now